FAQ
The following are the common questions we have collected about CNC Machine.
1. Q: What industries and materials are your machine tools primarily suitable for?
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A: Our extensive machine tool product line meets the needs of various industries, primarily automotive parts manufacturing, precision molds, and general hardware processing. Regarding materials, our machines can efficiently process a variety of steels, aluminum alloys, copper alloys, cast iron, as well as some engineering plastics and composite materials. The capabilities of individual models vary; please provide your specific processing requirements and we will recommend the most suitable model.
2. Q: What are the core advantages of your machine tools compared to similar products on the market?
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A: Our core advantages are primarily reflected in three aspects:
Peace of mind: For software, we have one-on-one service from technical engineers to help you quickly master our controllers. For hardware, our cast iron bodies are durable and long-lasting, and come with a one-year warranty, providing you with the ultimate assurance.
Intelligence and ease of use: A wide range of optional accessories allows for customization, and supports automated loading and unloading interfaces, significantly improving production efficiency and the human-machine collaboration experience.
Excellent value for money: Through vertically integrated supply chains and lean manufacturing, we offer competitive pricing and a faster return on investment while maintaining world-class quality.
3. Q: What kind of after-sales service and technical support do you provide after purchasing a machine tool?
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A: We offer comprehensive after-sales support:
Professional Training: Upon delivery, our engineers provide one-on-one operation, programming, and maintenance training.
Warranty Policy: The entire machine comes with a 12-month warranty.
Quick Response: We have a 24/7 online technical support hotline, promising remote support within 24 hours for any issues.
4. Q: What are the delivery time and logistics arrangements for the machine tools?
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A: For standard models, we typically have them in stock or have a short delivery time of less than 15 business days. Customized models have a delivery time of approximately 45 days, depending on the configuration requirements. After placing an order, our project manager will follow up every step of the way. We provide professional wooden crating and rust-proofing, and work with reliable logistics partners to ensure the equipment arrives safely and on time at your address.
5. Q: If I require a customized solution, can you provide support?
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A: Of course! Customization is one of our core capabilities. Our team of dedicated application engineers can customize your workpiece, production line layout, and automation needs. This includes, but is not limited to, specialized fixtures, expanded tool magazine capacity, integrated robotic interfaces, and the creation of complete flexible manufacturing cells. Feel free to contact our technical sales team to discuss your needs.